CLIA Cruise Accreditation Programme

The CLIA (Australasia) Cruise Accreditation Program was established since 1996 and has become the industry benchmark for travel consultants wishing to develop extensive cruise industry knowledge and superior selling skills. The syllabus is continually evolving to meet the industry demands and is delivered and recognised as a highly professional program suitable for consultants of all levels of experience.

The CLIA Accreditation programme is open to consultants currently employed by a CLIA Australasia Member Agency or who hold an individual CLIA Australasia Membership.

THE PATHWAY TO ACCREDITATION

LEVEL 1 -  ACCREDITED CRUISE CONSULTANT

TOTAL CREDIT POINTS REQUIRED: 100

Step 1: Complete Mandatory Training

Oceans of Opportunity (40 points) available in the Online Learning AcademyOr

Attend the two mandatory Classroom Training Modules and complete the post class exam

• Cruise Holidays Introduction (20 points)
• Cruise Sales & Service (20 points)

Step 2: Complete 1 x elective training module

Select and complete an elective module in the Online Learning Academy (20 points)

Or

Select and attend an elective classroom training module and complete the post class exam (20 points)

Step 3: Mandatory Onboard Experience

All consultants must have first-hand cruise experience to attain their accreditation.  Submit written proof of 1 x cruise of 3 nights or more with a CLIA Australasia Member Cruise Line.  Cruises may either be formally escorted educational or personal cruises (20 points)

Step 4: Earn remaining points by completing any combination of the following:

• Participate in onboard ship inspections of CLIA Australasia Cruise Line ships (10 points per inspection)
• Complete additional elective training modules (20 points each)
• Attend CLIA endorsed events (points vary)
• Complete additional personal or educational cruises – minimum 3 nights with a CLIA Member Cruise line (20 points per cruise)
• Complete endorsed CLIA Member Line and Executive Partner online product training (full list available in the members area – log in to view)

LEVEL 2 – CRUISE AMBASSADOR

TOTAL CREDIT POINTS REQUIRED: 200

Step 1: Attain Accredited Cruise Consultant Status

Step 2: Complete 2 x additional elective training modules

Select and complete additional elective module in the Online Learning Academy (20 points each)

Or

Select and attend additional elective classroom training modules and complete the post class exam (20 points each)

Step 3: Additional Onboard Experience

Submit written proof of 1 x additional cruise of 3 nights or more with a CLIA Australasia Member Cruise Line.  Cruises may either be formally escorted educational or personal cruises (20 points)

Step 4: Accrue additional points to the total value of 200.

A minimum of 30 points within your 200 point total must be accrued from CLIA Member Line online product training (full list available in the members area – log in to view)

LEVEL 3 – MASTER CRUISE CONSULTANT

Step 1: Attain Cruise Ambassador Status

Step 2: Participate in the Masters Conference

The Masters conference is held annually onboard a Member Cruise Line ship.  The conference syllabus offers agents the opportunity to advance their sales and marketing skills, all referenced back to the travel industry

Step 3: Complete and pass post conference assignment

Details of the assignment are provided at the conference.  All assignments are required to be submitted within a set time frame and will need to a meet a predetermined set of criteria before Masters accreditation is awarded.